Fair Usage Policy



It is important to Nalotel that all eligible Nalotel customers are able to access our Service. Accordingly, We have devised a Fair Use Policy which applies to:

Usage of the Service; any Nalotel promotions.


Usage Of Service


There are various limitations that apply to phone numbers. Some are general, others are country specific.

Countries with address requirements:

An address is required at the time of order when purchasing phone numbers from Nalotel in these countries.

In case proof of address is required. follow these steps:

1. Enter the address when ordering the phone number (there is a form to be filled in).

2. Send either of the following scanned documents to support@nalotel.com. The document should be dated, show your address and should not be older than 6 months.

1. Utility bill

2. Credit card bill

3. Bank statement

3. Once we receive the documents we will send them onwards for approval. As soon as the approval is given, your phone number will be activated.

4. Please note that post box addresses are not accepted. You must provide a street address.


Other restrictions


Calling landlines and mobiles using Nalotel Credit:

All calls will be disconnected and require a re-dial after a 90 minute duration and no additional connection fee will be charged on re-dial.

This page only applies when purchasing phone numbers from Nalotel.

The Nalotel service and numbers cannot be used to trigger callback services and collect calls.

The Nalotel service and numbers do not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.

WARNING: Nalotel does not provide access to emergency (E911) services. The customer is required to inform the end users of such restriction.

As a general rule, the Nalotel service and numbers cannot be used to trigger callback services and collect calls.

Disclaimer: Nalotel does not guarantee that the information contained in this page is complete, accurate and up to date.

Any customer is solely responsible for the operation of its own business, for complying with any applicable legal and regulatory provisions and for applying and obtaining the required license(s).

Nalotel recommends its customers to seek advice on any legal and regulatory obligations and restrictions before using the service and the numbers.


Nalotel promotions


Unreasonable use:

1 year agreement plans* At the end of the complimentary trial , the customer can continue on with the 1 year agreement + any Calling Plan and FREE Voip Phone ,or otherwise return the Voip Phone to Nalotel.

During the 30 day trial you agree to keep the VoIP Phone undamaged, otherwise you will pay $50 for the VoIP Phone

1. It is unreasonable use of the Service/Promotion where Your use of the Service/Promotion is reasonably considered by Nalotel to be fraudulent use, to be contrary to the way the Service/Promotion is intended to be used ("Intended Use"), or to adversely affect the Nalotel Network or other Nalotel customers' use of or access to the Service/Promotion or the Nalotel Network.

2. Among other things, "fraudulent use" includes resupplying the Service without Nalotel's consent so that someone else may access or use the Service or to take advantage of a Fair Use Promotion.

3. Among other things, use which is contrary to the Intended Use includes:


Our rights


Nalotel reserves the right to change this Policy at any time. Changes shall become effective when a revised Policy is posted to Nalotel's websites.

1. Where You are in breach of this Fair Use Policy, Nalotel may contact You to discuss changing Your usage so that it conforms to this Fair Use Policy.

2. If, after Nalotel has contacted you, Your unreasonable use continues, Nalotel may, without further notice to you:

a) suspend or limit the Service (or any feature of it) for any period We think is reasonably necessary; and/or

b) terminate Your agreement in accordance with the relevant Terms & Conditions of the Standard Form of Agreement.

Applicable to all Services or Promotions.

Nalotel reserves the right to change this Policy at any time. Changes shall become effective when a revised Policy is posted to Nalotel's websites.




Visitor profile



Welcome to Nalotel live chat for customer service and more...