FAQ

You can make it by completing the register and payment process to use our online service or by calling to costumer service on 1.888.349.7986. To make it online, please follow the several steps: • Click on Pricing link at the top menu. • Choose International Calling Plan that suites your preferences and press Calculate Your Price button. • If you have an existing Nalotel account you can just login into online Account Manager and make a payment or call to customer service on 1.888.329.7986. • If you have not register with us yet you have to open a new Nalotel account by completing register process and making a payment.

Yes, we offer free Access Number for USA, Canada and Romania. For the rest of the countries we will charge a monthly fee.

Yes, you can use your mobile phone.

You can store Your number into our system for the callback procedure or PIN less dialing. This way you won't have to type in the number again before each call you want to make, you just need to enter it once.

Our Toll-Free access Number is 1-800-XXXX and it can be used from anywhere in the US and Canada. There is a 1.6 ? will be added on fee when using Toll-Free access numbers. The Local Access Numbers were created in purpose to be used from the specific area that you will be placing your calls from. Because they are local for your area there are NO ADD ON FEES when using a Local Access Number. No refunds and/or credits will be issued if Local Access Numbers are not available or, if your local carrier is billing you at local rates for providing you a Local Access Numbers.

Whether you are looking for the cheapest international rates or most minutes we have made it easy for you. 1. Click on 'Prices'>'Calling Rates' on main menu. In search area select which country you are making a call. 2. To find the right VoIP calling plan click on 'Prices'>'Calling Plans' on main menu. Choose from Residential Calling Plan packages or create your own Smart Calling Plan package. Next, compare details and prices, choose the right calling package for you and click Calculate your price.

Auto-Recharge (automatic recharge) is a free, optional service that is included with many calling cards. Auto-Recharge automatically credits your balance when it drops to the minimum level. You can log into online Account Manager and program your account to add more minutes to your calling card when it reached a low minute or dollar balance.

Buying Cheap Calling Card credit is a very simple process in couple of steps. 1. The first step in buying a calling card credit is to know how to search for a calling card rates. You can find it by clicking on Rate link at the top menu nalotel.com. Next, in search area, select destination where you are making a call, compare details and prices, choose the best calling option or calling plan that suits your preferences and click Buy Voice Credit. 2. The second step is buying a calling card credit. When you click on Buy Credit button, you will be prompted select amount you wish to buy (i.e. $10, $20, $50, $100, $200). If you are a new costumer please complete the register and payment process and then check out. An email confirmation is instantly sent to you with both your calling card information and easy instructions to follow.

As long as the call go unanswered, your account won’t be charged. But if you dial a wrong number, or the call is answered by the answering machine or voice mail, then you will be charged for the call that is answered.

The Nalotel application (the Nalo app) is free and available at App Store and on Google Play.

We are accepting debit and credit cards, checks and Western Union

The minimum credit amount that you can top up is $10.

All calls are billed in full minute increments with 1 minute rounding.

Your personal preferences and information are stored online at Account Manager. Login into your Account Manager with an e-mail and password that you provided the first time you registered to become a member. Account Manager allows you to see your credit balance on your account, payment and call history, also you can setup auto-refill and speed dial and change your personal information if need it.

YES. Once you logged into online Account Manager you will have access to view your complete call history, credit card information, instant access numbers, speed dial numbers and other account information. These are just some of the great benefits our service provides.

You can save Speed Dial numbers to our system by using online Account Manager speed dial section. In the section you associate a digit from 0 to 9 the phone number you frequently call.

Login to your online Account Manager to check remaining balance. The available balance will be also be announced by the prompt every time you dial an Access Number.

Log into your account in section activities or call the customer service and ask about your PIN number.

Your credit is never expired even if you don’t use your account for a long time.

Try to login to your online account manager and then click forgotten password link, than enter your e-mail address. Soon you will receive e-mail from us with instruction how to reset your password.

To make referrals please go to Refer a Friend page fill up the form. Each person you successfully subscribe to Nalotel with minimum $20, you will receive $5 Nalotel voice credit.

You can call from anywhere to everywhere in the world.

You can use your phone (mobile or landline) or you may need a PC for web calling and for managing your account online.

Yes, to use Nalotel you must register using an e-mail address and password. Users who have already registered with Nalotel can also use Nalotel login details.

Speed dial is a free service that allows you to dial your frequently called phone numbers automatically.

PIN less dialing is a free service that allows you to use your calling card without entering your pin number.

YES. You can cancel the service at any time simply by calling customer service 1 888.349.7986.

You can make an International Call to any destination worldwide by using Cheap International Calling card. This is a Virtual Calling card, which can be used with Access Number that you have dial before calling an International number. An access number is provided upon account activation. Any phone calls that are made from phone number, which is not registered with us requires a PIN number so after you dial your access number, you will be prompted to enter a PIN code. More detailed information you can find here.

Install Nalo app on your mobile device.
From the Settings menu click Account setup assistant.
Check your email and confirm the registration by clicking on a link in an email.
Choose Create an account option and follow step-by-step instruction.

Dial the destination phone number (country code + city code + destination number) or use the phone number saved in your contact list.
The contact number must be saved without (00) sign or (+) sign at the beginning of the phone number.

Each Nalo user has they own Nalo phone number to make a call to another Nalo app user you have to dial that number.

You can make a call to USA or Canada by dialing the number starting with 1 + phone number.

To use Nalo app chat you have to add your Nalo app user to the app contact list before you can start chatting.

Yes, you can make a video call between Nalo app users.

Customer service phone number is 611.

Please check the following:
Check your credential (your user ID and Password). If the issue is still persist please contact customer service on 1.888.349.7986.
Check Internet connection. Some of the mobile providers do not allow you to use Internet for VoIP app.

Click on the Rates link at the top menu nalotel.com. In search area select which country you are making a call. Next, compare details and prices, then choose the best calling option that suits your preferences and click Buy Voice Credit button.

Click Join link on the top menu.
You will be prompted to fill out the sign up form.
Check your email and confirm the registration by clicking on a link in an email.
After confirming the system will email you account information and calling instruction.

Each Nalo user has they own Nalo phone number to make a call to another softphone user you have to dial that number.

Dial the destination phone number (011 + country code + city code + destination number) or use the phone number saved in your contact list. The contact number must be saved without (00) sign or (+) sign at the beginning of the phone number.

You can make a call to USA or Canada by dialing the number starting with 1 + phone number.

To use Nalo desktop softphone chat you have to add your Nalo user friend to the app contact list before you can start chatting.

Yes, you can make a video call from softphone.

Customer service phone number is 611.

Please check the following:
Check your credential (your user ID and Password). If the issue is still persist please contact customer service on 1.888.349.7986.
Check Internet connection. Some of the mobile providers do not allow you to use Internet for VoIP app.

Click on the Rates link at the top menu nalotel.com. In search area select which country you are making a call. Next, compare details and prices, then choose the best calling option that suits your preferences and click Buy Voice Credit button.